Returns / Exchanges
We have a 30-day return policy for unused merchandise. Please notify us within 30 days of receiving your order for a return shipping label. Once your return is processed, your original payment method will be refunded. The customer is responsible for return shipping (approx $7).
We accept free exchanges on all US orders within 30-days of receiving your order. To be eligible for an exchange the product(s) must be in unused condition.
Follow this link to start a return: totesavvy.happyreturns.com
Our 30-day return policy is available for international orders as well. The customer is responsible for shipping the item back to us and must cover the shipping cost.
To start your return please email firstname.lastname@example.org. You'll be contacted by a customer service representative and given further instructions. Please do not ship back a return without contacting ToteSavvy first or your return will not be processed.