Order Protection covers your shipment in the event of loss, damage, or delivery issues while in transit. If an eligible issue occurs, a replacement order may be issued at no additional cost. Please note that valid documentation (such as proof of loss, damage, or a delivery exception) is required to process a replacement claim. If Order Protection is not selected at checkout, we are unable to cover replacement costs.

We are unable to edit orders after they are placed. Please double check your address and purchase order protection to ensure your package is delivered safely.

• Economy shipping: 5-10 business days (To get your order to you as quickly as possible, we may ship with multiple carriers. Once it reaches our final delivery partner, your tracking will update with the latest status.)

• Expedited shipping: available during checkout for an extra charge.

Orders process within 1-2 business days. Please note if your order is placed after 12pm PST on a Friday, the 1-2 business days starts on the following Monday. Orders are not processed on holidays.

US orders will not incur tariffs. Any order shipped to a country outside of the US is eligible for additional duties or tariffs. We cannot estimate these charges and cannot cover them for you. As the customer you are responsible for paying all taxes, duties, tariffs, and fees that may occur.

We strive to design and create high-quality products that our customers will love. Our 12-month limited warranty covers product defects for items purchased through ToteSavvy's website or an authorized retailer.

Please note that our warranty does not cover normal wear and tear, curving of the structured inner material, discoloration from everyday use, lost changing mats, accidents, spills, or attempted repairs and alternations.

All items purchased through an unauthorized retailer or a secondhand-seller are not covered under our warranty.

• We have a 30-day return policy for all ToteSavvy products. Returns are only accepted for unused merchandise that can be returned inside its original packaging. All returns will incur a $7-$9 return shipping fee.

• Click here to access our return center. Please do not ship back a return without contacting us first, or your return will not be processed.

• International orders are also eligible for returns within 30-days of purchase but will have to cover the cost of return shipping.
• We do not accept exchanges at this time.

Please allow 3-5 business days after merchandise has arrived at our warehouse for your refund to be processed and completed.

ToteSavvy is not machine washable but it can be easily wiped clean with a damp cloth or disinfectant wipe. Do not put ToteSavvy in your washing machine or submerge under water for any reason.

The removable changing mat is machine washable. Lay flat to dry.

Please note: Our soft grey color does discolor easier than our darker colors. Even with normal use, it may not look pristine over time.

We love spot cleaning with a Magic Eraser. Be careful not to get the eraser too wet before use. You don't want the water to soak through the nylon material.

It is! In fact, it's actually meant to happen. Our inner wall material is lightweight and moldable to ensure a great fit for your handbag. The slight bend you'll see over time helps to protect your bags from tears due to ToteSavvy's corners.