Generally, after orders are placed we are unable to edit them. If you noticed an error in your order please contact us as quickly as possible by emailing email@example.com. We'll do our best to accommodate any order changes but please keep in mind all changes may not be possible.
ORDERS & SHIPPING
CAN I CHANGE MY ORDER AFTER CHECKING OUT?
WHEN WILL MY ORDER SHIP?
Most orders process within 1-2 business days. Please note if your order is placed after 12pm PST on a Friday, most likely will process the following Monday.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary between 3-7 business days for orders placed within the US, and 10-20 business days for orders placed internationally.
WILL I HAVE TO PAY DUTIES OR TARIFFS?
Any order shipped to a country outside of the US is eligible for additional duties or tariffs. We cannot estimate these charges and cannot cover them for you. As the customer you are responsible for paying all taxes, duties, tariffs, and fees that may occur.
IT'S BEEN OVER 20 BUSINESS DAYS AND MY INTERNATIONAL PACKAGE HAS NOT ARRIVED. CAN YOU HELP?
We are unable to help coordinate delivery for international orders. If your package has not yet arrived we recommend contacting your local post office and providing them with your tracking information. Your package is likely being held at the postal office until duties or taxes are paid.
RETURNS & EXCHANGES
DOES TOTESAVVY COME WITH A WARRANTY?
We strive to design and create high-quality products that our customers will love. Our 12-month limited warranty covers product defects for items purchased through ToteSavvy's website or an authorized retailer.
Please note that our warranty does not cover normal wear and tear, curving of the structured inner material, discoloration from everyday use, lost changing mats, accidents, spills, or attempted repairs and alternations.
All items purchased through an unauthorized retailer or a secondhand-seller are not covered under our warranty.
WHAT IS YOUR RETURN POLICY?
We have a 30-day return policy for all ToteSavvy products. Returns are only accepted for unused merchandise that can be returned inside its original packaging. All returns will incur a $7-$10 return shipping fee.
To start your return, simply email firstname.lastname@example.org. You'll be contacted by a customer service representative and given further instructions. Please do not ship back a return without contacting us first, or your return will not be processed.
International orders are also eligible for returns within 30-days of purchase but will have to cover the cost of return shipping.
CAN I EXCHANGE MY ORDER?
Yes, we accept exchanges on all products as long as they are unused and inside their original packaging. To initiate an exchange please email email@example.com.
International orders are not eligible for exchange.
WHEN CAN I EXPECT MY REFUND?
Please allow 3-5 business days after merchandise has arrived at our warehouse for your refund to be processed and completed.
CARE, SIZING, AND OTHER FAQ
HOW WILL totesavvy fit inside my bag?
ToteSavvy Original and Deluxe are 14" wide and just over 10" tall. The depth depends on what you pack. Without anything inside the depth is 2".
ToteSavvy Mini is 9.5" wide and 8.5" tall with an unpacked depth of about 2".
Take a look through our product info page to learn more about how each size will fit inside your handbag. If you're buying a new handbag online, be sure to check the return policy. Not all measurements found online are accurate.
THE MEASUREMENTS OF THE LONGCHAMP LE PLIAGE LARGE TOTE, and Neverfull MM SAY THE BOTTOM IS LESS THAN 14" WIDE. ARE YOU SURE TOTESAVVY WILL FIT?
We can assure you that ToteSavvy does fit (very nicely!) inside these totes. Though the very bottom length measurement is only 12.5" the tote shape tapers out allowing the 14" ToteSavvy Original or Deluxe to fit nicely.
WILL MY HANDBAG LOOK BULKY WITH TOTESAVVY INSIDE?
This will depend on two values: how you organize ToteSavvy, and the structure of your handbag. If you contain the items you pack in ToteSavvy to the inner pockets, you'll have a sleeker look all around. This method also works very well with handbags that have a narrow depth.
For the other value, any handbag that is made of a thick leather material will hide bulges better than a thin nylon or delicate leather material.
A good rule of thumb is not to overpack unless you absolutely need to. If you do require to fully stuff ToteSavvy, opt for a larger handbag with a very wide depth.
most organizer collapse inside my bag. will totesavvy do this?
ToteSavvy will not collapse inside your handbag. It's designed with rigid walls that keep every pocket upright. These walls are slightly moldable and will form to the inside of your purse over time.
i'm not a mom and don't need a diaper bag. can I still use totesavvy?
Absolutely! ToteSavvy is not just a diaper bag organizer. It's an organizer first and foremost and perfect for organizing any bag with anyone in mind.
Each insert does come with a changing mat. It can be used as a table cloth, or mat to sit on if not used as a diaper changing mat. It can also be removed from the insert altogether.
IS TOTESAVVY WASHABLE?
ToteSavvy is not machine washable but it can be easily wiped clean with a damp cloth or disinfectant wipe. Do not put ToteSavvy in your washing machine or submerge under water for any reason.
The removable changing mat is machine washable. Lay flat to dry.
Please note: Our soft grey color does discolor easier than our darker colors. Even with normal use, it may not look pristine over time.
WHAT'S THE BEST WAY TO TREAT A STAIN?
We love spot cleaning with a Magic Eraser. Be careful not to get the eraser too wet before use. You don't want the water to soak through the nylon material.
WHAT IF MILK SPILLS INSIDE ONE OF MY POCKETS?
Don't panic! Try to soak up the mess as soon as possible. Use a disinfectant wipe to clean the area and inside of the pocket. To prevent or treat any odor, generously dust baking soda in the pocket and over any area the milk touched. Let sit overnight before shaking baking soda out.
Please note any milk, juice, or other food spill needs to be treated immediately or you may risk permanently damaging your ToteSavvy.
MY TOTESAVVY IS STARTING TO BEND. IS THIS NORMAL?
It is! In fact, it's actually meant to happen. Our inner wall material is lightweight and moldable to ensure a great fit for your handbag. The slight bend you'll see over time helps to protect your bags from tears due to ToteSavvy's corners.
STILL HAVE ANY QUESTIONS?
Send us an email at firstname.lastname@example.org